Refund Request with Voucher due to COVID-19

Customers who have purchased Garuda Indonesia tickets with conditions:

Domestic

1. All Garuda Indonesia Domestic Routes
2. Individual ticket (not group ticket).
3. Place of issued: Garuda Indonesia Sales Office, Website, Mob Apps, Contact Center, Online Travel Agent, and Offline Travel Agent.
4. Date of issued before and until 31 May 2020.
5. Date of Travel 24 January 2020 – 30 June 2020.

International

1. All Garuda Indonesia International Routes (Exclude MEA) and All Interline Routes.
2. Individual ticket (not group ticket).
3. Place of issued: Garuda Indonesia Sales Office, Website, Mob Apps, Contact Center, Online Travel Agent, and Offline Travel Agent.
4. Date of issued before and until 23 April 2020.
5. Date of Travel 24 January 2020 – 31 July 2020.

Are eligible to refund their ticket with voucher and advised to submit all requests using the form below to:

1. Maintain the value of their tickets.
2. Extend the validity to 31 December 2021.
3. Change travel plans in the future.
4. Use it for other Garuda Indonesia product transactions

Refund with Travel Voucher Policy

Customers with eligible tickets can exchange the value of their tickets with travel voucher with the following conditions:

• Refund will be done by exchanging the ticket with travel voucher and no refund fee applied.
• Full refund for fully unused ticket and for partially used tickets, Garuda Indonesia will refund the value of the unused portion of ticket.
• No show fee is applied when reservation is not cancelled before flight:
  • Domestic ticket (consist of domestic sector only):
    • Subclass F/P/A/J/C/D/I/Y : 10% from basic fare
    • Subclass B/M/K/N/Q/T/V/S/H/L : 40% from basic fare
  • International ticket (consist of international sector or combination of international and domestic sectors):
    • Point of Issued Australia (AU) or New Zealand (NZ) : AUD160 per ticket
    • Point of Issued other : USD100 per ticket
• Travel voucher can be redeemed for Garuda Indonesia Flight with Date of Travel until 31 December 2021 (complete travelling).
• Travel voucher could also be used for all Garuda Indonesia products (flight ticket, mileage, prepaid baggage, etc.) with validation until 31 December 2021.
• Travel voucher can be used for different name, by attaching a power of attorney and copy of identity card of voucher owner upon ticketing at nearest Garuda Indonesia Sales Office.
• Refund by travel voucher is permitted for ticket that already rescheduled, rerouted or extended validity.
• Travel voucher (for all payment method) is not exchangeable to cash or other original form of payments.

Due to the high volume of incoming requests, customers are encouraged to only contact our Contact Center in Indonesia or local Garuda Indonesia Sales Offices if they intend to travel in the next 48 hours.

We thank you for your understanding, and apologize for any inconvenience caused.

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